Open Bluetooth Setup Assistant at startup if no mouse or trackpad is detected.Open Bluetooth Setup Assistant at startup if no keyboard is detected.Make sure all three options are checked:.In the bottom-right corner of the Bluetooth Preference window, click Advanced.Go to Apple Menu > System Preferences > Bluetooth.Navigate to the Bluetooth preference pane in System Preferences:.Make sure you have the right Bluetooth parameters Make sure you have the latest version of macOSĪpple is regularly improving the way macOS handles Bluetooth devices.Ĭlick here for instructions on how to update macOS. Please follow the steps in order and check if the device works after each step. These troubleshooting steps go from easy to more advanced.
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